Unfortunately, JussJustine does not offer refunds. However, if an item irrives damaged please take a picture along with the order details and I'll be sure to personally ship out a new product immediately.  

Return details: If an item arrives damaged and there is nothing else of equal value you like in stock at that moment; you have 15 days after the delievery date to return and store credit will be offered. *Store credit never expires. 

I personally ensure that all packages are correct and secure before shipping.

* All items will be groomed of any lent and throughly checked before packing and delievery process* 

Standard shipping(U.S. + Canada only) 5-7 business days. 

*Items that call for pre order or customization will recieve shipping details at the time of order.  

Thank you for trusting me.